Below you will find answers to questions we get asked the most.

Why is my shipment delayed?

We appreciate your patience and apologize for any delay. While we are still fulfilling orders on time, due to the impact of COVID-19 carriers have experienced some shipping delays. 80% of our deliveries ship via USPS and may be delayed. Keep an eye on your email for delivery updates.

Where is my order confirmation email?

We’re sorry for the confusion with locating your order confirmation email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.  

My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

What is Hadasshe.com?

Happy that you asked! 😀  We are an online store operating in the tropical island of Jamaica, and glamorous Florida. 

We provide the best service to our valued customer through email and online chat and have a strong dedication to providing high quality fashion items that are  trendy and chic sustainably. 

Hadasshe.com is the first business in Jamaica to be a member of Fur Free Retailer, a association dedicated to advocating against cruelty of animals in the fashion industry.

We are committed to take care to offer ethical products that are cruelty free.

How do I return my order?

Returns of orders are accepted for all items within 30 days of purchase.

Please email Return Manager to initiate the returns process.

What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist you. You may contact our customer service team.

Why did I only receive part of my order?

Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right.

Please contact our customer service team via email or our contact us page, so that they can work to get you your goods as soon as possible.

Phone support is available Monday-Friday from 8am-5pm PST

How do I make an account?

To create your Account, follow these simple instructions:

  1. Click on the ‘My Account’ button on the bottom middle (footer) of the home page
  2. Enter Username and password to create an account.
  3. A Verification Email will be send to email address used to create your account.
  4. Once verified, you may proceed to update your account details.

 

How do I pay for my order?

We accept the following methods of payment:

  • Pay by Credit Card
  • PayPal Checkout

*We accept all major credit cards including Visa, MasterCard, Amex and other credit cards. Please ensure that your billing name, card number and ZIP code are accurate.

If you experience any issue during checkout, please contact our customer service team.

Can you ship internationally or process international credit cards?

YES.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised.
  • The item you received was not as described.
  • The item you received that was damaged.
How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

How can I check the status of my order?

We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order using track order option on the homepage. 

Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us and make a new purchase for the item or items you want through our site. Read more on return and refund policy.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. To initiate a return, please read our return and refund page.

Where can I find product sizing information?

Product size information can be found toward the bottom of each product detail page. Unless otherwise specified sizing is in centimeters and is taken with the item lying flat.